FAQs

 

  1. Who can purchase Douglas Laboratories nutritional supplements?

    Douglas Laboratories products are sold exclusively to licensed healthcare professionals and their patients.

  2. If I’m not a healthcare provider, how can I purchase Douglas Laboratories products?

    You should contact your current healthcare provider, as supplementation should be part of an overall wellness program coordinated by your healthcare provider. If your healthcare practitioner is a current Douglas Laboratories Trusted Partner, you can search by their name or Affiliate Number (formerly Patient Direct Number) using the Find A Pracitioner option.

  3. What is my pricing as a professional healthcare provider?

    To view your professional pricing, simply log in to your account and choose the product you are inquiring about.  Additional information can obtained by speaking with our Customer Service team or your Sales Representative directly.  All prices, sizes, and formulations are subject to change without prior notification.

  4. How are Douglas Laboratories products different from other nutritional supplements?

    Our products are manufactured in accordance with cGMPs (current good manufacturing practices) for Nutritional Supplements in accordance with USP. Our in house laboratories are ISO 9001:2005 certified and ISO 17025:2005 accredited. Our manufacturing facilities are approved to produce Certified Organic and NSF Certified for Sport® products. Our VCP (Vendor Certification Program) ensures raw material safety and quality.

  5. Do you offer overnight delivery service?

    Overnight and other expedited delivery services are available for an additional charge.  Overnight shipping costs are calculated by weight and destination in your online cart.

  6. What is your return policy?

    Douglas Laboratories guarantees the quality, purity and potency of our products through their expiration date. Returns must be made within 30 days from receipt and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. Authorized returns must be received within 14 days of authorization. All returns will be credited upon receipt and are subject to a 15% processing fee and cost of shipping. Returns may only be made on house label products (XL); no returns will be accepted on private or custom labeled products or custom convenience packs.

  7. What form of payment do you accept?

    First time orders are pre paid with a credit card. Mastercard®, VISA®, Discover® and American Express® are all welcome. Credit terms of 30 days may be established for qualified healthcare professionals upon completing our credit application. Allow two to three weeks for credit approval with allowances for possible delays when checking references.

  8. Do you have a minimum dollar requirement to order?

    You can set up an account and purchase as little as one bottle of our house label product.

  9. Can my patients order directly?

    Yes, through our Affiliate Program patients can order Douglas Laboratories branded products. The program incorporates payment processing and the shipment of supplements directly from our facilities to your patients.

  10. What services can i complete on your website?

    Our website provides you 24/7 access to the following:

    • Place orders
    • Track orders
    • Invoice view/reprints
    • Gather product information, ingredients, product data sheets
    • Complete product comparisons