FAQ

Who can purchase Douglas Laboratories nutritional supplements?

Douglas Laboratories products are sold exclusively to licensed healthcare professionals and their patients.

If I’m not a healthcare provider, how can I purchase Douglas Laboratories products?

You should contact your current healthcare provider, as supplementation should be part of an overall wellness program coordinated by your healthcare provider. If your healthcare practitioner is a current Douglas Laboratories Trusted Partner, you can search by their name or Affiliate Number (formerly Patient Direct Number) using the Find A Pracitioner option.

What is my pricing as a professional healthcare provider?

To view your professional pricing, simply log in to your account and choose the product you are inquiring about.  Additional information can obtained by speaking with our Customer Service team or your Sales Representative directly.  All prices, sizes, and formulations are subject to change without prior notification.

How are Douglas Laboratories products different from other nutritional supplements?

Our products are manufactured in accordance with cGMPs (current good manufacturing practices) for Nutritional Supplements. Our in house laboratories are ISO 9001:2005 certified and ISO 17025:2005 accredited. Our manufacturing facilities are approved to produce Certified Organic and NSF Certified for Sport® products. Our VCP (Vendor Certification Program) ensures raw material safety and quality.

Do you offer overnight delivery service?

Overnight and other expedited delivery services are available for an additional charge.  Overnight shipping costs are calculated by weight and destination in your online cart.

What is your return policy?

Douglas Laboratories guarantees the quality, purity and potency of our products through their expiration date. Returns must be made within 30 days from receipt and require preauthorization. Any claims of shortage or damage must be made within 7 days of receiving package. Authorized returns must be received within 14 days of authorization. All returns will be credited upon receipt and are subject to a 15% processing fee and cost of shipping. Returns may only be made on house label products (XL).

What form of payment do you accept?

First time orders are pre paid with a credit card. Mastercard®, VISA®, Discover® and American Express® are all welcome. Credit terms of 30 days may be established for qualified healthcare professionals upon completing our credit application. Allow two to three weeks for credit approval with allowances for possible delays when checking references.

Do you have a minimum dollar requirement to order?

You can set up an account and purchase as little as one bottle of our house label product.

Can my patients order directly?

Yes, through our Affiliate Program patients can order Douglas Laboratories branded products. The program incorporates payment processing and the shipment of supplements directly from our facilities to your patients.

What services can i complete on your website?

Our website provides you 24/7 access to the following:

• Place orders
• Track orders
• Invoice view/reprints
• Gather product information, ingredients, product data sheets
• Complete product comparisons

Do you still offer a Private Label option for my practice?

The Douglas Laboratories Private Label program has been discontinued. However, you can still purchase Douglas Laboratories branded products to support your practice.

I noticed there is no longer a plastic neckband sealing my supplement bottles. Are they still authentic and safe to use?

As part of our ongoing sustainability commitment to strive to be fully recyclable by 2025, we have begun eliminating unnecessary plastic from our packaging. By removing our neckbands, we are proud to say that we reduce over 849* pounds of plastic annually from entering the waste stream!

Rest assured, your safety is always our top priority. Your bottle is completely sealed under the cap to prevent tampering, which maintains the security and integrity of our supplements.

If this seal is broken or removed, please contact us with us your order number and your lot number and we would be happy to check on it for you.

Why has Atrium Pro Brands decided to stop accepting backorders?

After careful consideration, we have made the decision to stop accepting backorders due to ongoing supply chain challenges, increasing product demand, and an evolving market landscape. Fulfilling backorders within a reasonable timeframe has become increasingly challenging, and we want to ensure the best customer experience by focusing on product availability.

When will the changes to the backorder process go into effect?

The changes to the backorder process will go into effect on Thursday, August 7th. Starting from that date, we will no longer be accepting backorders.

What will happen to current backorders in the system?

The changes to the backorder process will go into effect on Thursday, August 7th. Starting from that date, we will no longer be accepting backorders.

What is the new feature on the website that provides real-time updates on product availability?

We are excited to introduce a new feature on our website that offers real-time updates on product availability. When a product is out of stock, this feature will suggest alternatives to help you avoid disruptions. It ensures you can continue providing the same quality of care to your patients.

Why am I seeing suggested alternatives from other brands within the Atrium Pro Brands family?

It is possible that the suggested alternatives may come from other brands within the Atrium Pro Brands family. We want to ensure that you have access to the best alternative available.

What if the suggested alternative product contains ingredients that may not be a good fit for my patient's needs?

The suggested alternative is provided as the closest product match available. If you are in need of other options to meet your clinical needs, we welcome you to reach out to our Clinical Education Team at 800-245-4440.

How can I receive notifications when my preferred product is back in stock?

To stay informed about product restocks, we recommend selecting the 'notify me' option on the product page. This will enable you to receive an email notification as soon as your preferred product becomes available again.

Why did Atrium Pro Brands make this decision?

We apologize for any inconvenience caused by this change. We made this decision after thorough evaluations and in the best interest of our customers. Our goal is to provide the best possible customer experience by focusing on product availability and timely fulfillment.