This statement describes the privacy practices for the www.douglaslabs.com website. Douglas Laboratories® is committed to protecting the privacy of our valued customers.
Douglas Laboratories is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others, other than as described in “Sharing” below.
Information Collected During Registration Process
By registering with Douglas Laboratories, users receive enhanced access to our website, including online ordering. Users who are new to Douglas Laboratories must first complete the registration form. During registration, healthcare professionals are required to give their contact information (such as name, address and email address). We request educational background and title only to verify eligibility to place orders on our site, as we sell only to licensed health care professionals. We will not sell, share, or rent this information to others, other than as described in “Sharing” below. Non-healthcare professionals have general access to our website without the collection of any personal information.
Information Collected When You Place an Order
When an order is placed, the user must provide contact information (such as name and shipping address) and financial information (such as credit card number). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. We will not sell, share, or rent this information to others, other than as described in “Sharing” below.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We (or our consultants) may also contact you from time to time with voluntary surveys to gather information to better serve you.
This website takes every precaution to protect your information. When users submit sensitive information via the website, your information is protected both online and offline. When sensitive information (such as a credit card number) is required, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers becomes locked, as opposed to unlocked.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment protected by the latest firewall technology.
If you have any questions about the security at our website, please Contact Us.
We send all new members a welcoming email to provide a password and to verify your email address (username). At this point, your account is active and you will be able to order online. Members can also receive our electronic newsletter which serves to update you on our products, address frequently asked questions and share scientific updates. We (or our consultants) may also contact you from time to time with voluntary surveys to gather information to better serve you. Out of respect for the privacy of our users, we present the option to not receive these emails or newsletters. Please see Choice/Opt-out below.
Correcting/Updating Personal Information
If a user's personally identifiable information changes (such as your address or telephone number), there are several options available. Information can be changed, updated or deleted by visiting the My Account section of this website, by emailing us, or by calling us and talking to one of our Customer Service Representatives. We will not sell, share, or rent this information to others, except as detailed in “Sharing” above.
Users who no longer wish to receive our emails and related information may opt-out of receiving these communications by updating their preferences at the bottom of our emails. There you can update your preferences or unsubscribe from our email list.
Your Consent/Notification of Changes