At Douglas Laboratories, we emphasize the "service" in customer service, to deliver the most efficient and comprehensive personalized service possible.

Every effort is made to simplify and streamline the ordering process for our customers. Our friendly and knowledgeable staff of Nutritional Account Managers and Customer Service Professionals are available to answer any questions and to assist you with your orders. Our in-house Ph.D's are also available to answer any questions you might have.

CALL TOLL FREE

In USA and Puerto Rico:
1.800.245.4440
Outside the USA and Puerto Rico:
Call 412.494.0122
Monday - Friday 8 a.m. to 6 p.m. EST.

DIRECT TO PATIENT – FULFILLMENT PROGRAM
Call 1.877.666.6408

FAX TOLL FREE ANYTIME:

1.888.245.4440
Outside the USA and Puerto Rico:
Fax 412.494.0155.
Mon. - Fri. 8am - 7pm EST.

MAIL ORDER:

Douglas Laboratories
Attn: Customer Service
600 Boyce Road
Pittsburgh, PA 15205 USA

ORDER ONLINE:

Conveniently place orders here online at douglaslabs.com

SHIPPING AND DISTRIBUTION - FREE SHIPPING ON ALL DOUGLAS BRANDED PRODUCT
ORDERS OVER $300.00!

ORDERS UNDER $300.00 Please add $10.00 for shipping.
All orders outside of our 1-2 day UPS delivery zone ship by UPS 2-3 day at no additional charge. Free shipping applies to all Douglas labeled product and Douglas custom labeled product orders only.

PAYMENT TERMS

First-time orders are prepaid with a credit card. MasterCard, VISA, Discover, and American Express all are welcome. Credit Terms Available to qualified applicants.

AUTOMATIC E-MAIL ORDER CONFIRMATION

Should you choose to provide us with your e-mail address, you will receive automatic order acknowledgements and shipment notifications with tracking numbers via e-mail.

RETURN POLICY

Due to FDA cGMP’s Final Rule (21 CFR 111), Douglas Laboratories’ Return Policy has been updated to ensure compliance as detailed below: In keeping with our quality commitment, our return policy requires that the customer notify Douglas Laboratories and request a return good authorization number within 48 hours of receipt of the product. Upon approval, returns must be shipped to our facility within 48 hours. All returns are subject to a 25% return processing fee and cost of return shipping. Returns may only be made on house label products (XL); no returns will be accepted on private or custom labeled products, custom formulas or custom convenience packs.

PRICING

All prices shown in the catalog are suggested retail (patient) prices. Call for details on healthcare professional and quantity discounts. All prices, sizes and formulations are subject to change without prior notification.

CREDIT TERMS

Credit terms of 30 days may be established upon approval by completing our credit application. First-time orders are prepaid with a credit card (MasterCard, VISA, Discover and American Express are all welcome). Allow two to three weeks for credit approval with allowance for possible delays when checking references.

Please call 1-800-245-4440, if you have any additional questions.

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